Shipping policy

Thank you for visiting and shopping with ALANOVA.

The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy (United States)

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).

Tracking information will become active within 24 hours.

Customs, Duties, and Taxes

We are not responsible for any customs duties or taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and other applicable charges).

Damages

We are not liable for products damaged or lost during shipping.

If you receive your order damaged, please contact the shipping carrier or our support team as soon as possible to file a claim.

Please save all packaging materials and damaged items before filing a claim.

International Shipping Policy

Currently, we only ship within the United States.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: support@alanova.shop